The warranty applies only to the original purchaser at the original installation location and cannot be transferred.


The Ethos Firebox, excluding all moveable parts is provided with a Fifteen Year Warranty from date of purchase against defects caused by faulty materials or manufacture.



All other parts, including: door seals, door glass, baffle, firebricks, air tubes and operating mechanisms are provided with a Twelve Month Warranty from date of purchase where a proven product defect is due to faulty materials or manufacture. Due to the nature of the product many of these parts are susceptible to wear through use and replacement of worn parts come under regular maintenance the product.



This warranty does not cover: Any physical misuse or abuse of the heater, any damage which may be caused by incorrect operation, when sea driftwood and/or domestic rubbish is burned or if the fuel used does not meet the following criteria conditions: contains less than 25% moisture (dry weight), has not been treated with preservatives or impregnated with chemicals or glue, is not chipboard, particle board or laminated board, and is not painted, stained or oiled. Labour, mileage and freight if applicable are excluded from this warranty.



The appliance must be installed in accordance with the manufacturers’ specifications to comply with AS/NZS 2918:2001 and all applicable statutory regulations and local authority requirements.

Installation should be performed by a suitably qualified heating installer.

The appliance must be maintained and operated strictly according to the instructions provided otherwise will be null and void.

Claims for defective or non-complying parts under warranty should be made to and must first be approved in writing by Capisco Aust Pty Ltd.

Any required removal of the fire and subsequent reinstallation shall be at the owners’ expense.

The Manufacturer is not liable for any loss or expense, direct or indirect, arising from the failure of any part or operation of the fire. Warranty is limited only to the specific fire.

Work completed by or damage incurred by installers, plumbers, contractors and/or misuse of the product will not be covered by this warranty.