The Ethos Firebox, excluding all moveable parts is provided with a Fifteen Year Warranty from date of purchase against defects caused by faulty materials or manufacture.

All other parts, including: door seals, door glass, baffle, firebricks, air tubes and operating mechanisms are provided with a Twelve Month Warranty from date of purchase where a proven product defect is due to faulty materials or manufacture. Due to the nature of the product many of these parts are susceptible to wear through use and replacement of worn parts come under regular maintenance the product.

This warranty does not cover: Any physical misuse or abuse of the heater, any damage which may be caused by incorrect operation, when sea driftwood and/or domestic rubbish is burned or if the fuel used does not meet the following criteria conditions: contains less than 25% moisture (dry weight), has not been treated with preservatives or impregnated with chemicals or glue, is not chipboard, particle board or laminated board, and is not painted, stained or oiled. Labour, mileage and freight if applicable are excluded from this warranty.